Questions, answered.
Found Sound is a small team. Support runs on email, checked daily, with no guaranteed response time — we'd rather tell you that plainly than have you assume live chat and be disappointed. Most things people ask about are answered below.
What happens right after I sign up?
You'll be asked for a Spotify link — your artist profile or a specific release. We turn it into a trackable Relay link immediately, before you're asked to pay anything.
I don't have a release out yet — can I still sign up?
Yes. Choose "I don't have a release yet" during setup and you'll skip straight to unlocking Studio. You can add your Spotify link later from Links inside Studio, whenever you're ready.
When do I actually get charged?
After your Relay link is created, you'll be asked to subscribe to unlock Studio. There's no free trial and no charge before that point — you see the price ($49/month or $490/year USD, or £39/month or £390/year GBP) and confirm it yourself before anything is billed.
Which currency am I charged in, and can I change it?
Whichever you pick when you subscribe. It's then locked to prevent switching back and forth to chase a better exchange rate — the same way your bank card doesn't re-price itself if you travel. If you need it changed, email us and we'll sort it manually.
How do I cancel?
From Studio, go to Plan → Manage billing. That opens Stripe's own billing portal, where you can cancel or update your card. Cancelling takes effect at the end of your current billing period — no partial refund for the days already paid.
My payment failed — will I lose access?
Not immediately. Stripe automatically retries a failed payment a few times before anything changes. You'll see a "payment failed" notice on your Plan page in the meantime — update your card there to clear it.
What does Found Sound actually do with my Meta ad account?
Nothing without your explicit connection. Ads run on your own Meta ad account, under budgets you approve — Found Sound never holds or moves your ad spend. See the Terms of Service for the full detail.
Didn't find what you needed? support@foundsound.io — we read every email, we just don't promise how fast the reply is.