Terms of Service

Found Sound is operated by Found Sound Ltd, a company registered in England and Wales (company number 17498722), whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. In these terms, "Found Sound", "we" and "us" mean Found Sound Ltd.

Found Sound is a self-serve software platform for independent musicians: Smart Links, Meta ad campaign tooling (run on your own Meta ad account), a Fan Hub, fan email, an AI Coach, and analytics — accessed via a monthly or annual subscription.

Each artist on Found Sound has its own subscription. The person who subscribes an artist is its account holder: the customer for that subscription, and the only person who can pay for it, manage its billing or buy top-ups for it. By subscribing, the account holder accepts these terms on the artist's behalf and confirms they are the artist or are authorised to act for them (for example as their manager, label or agency).

An artist's admins can invite other people to its team with a role: Admin (everything, including the team), Editor (campaigns and budgets on the connected Meta ad account, links, fan email and the AI Coach) or Reader (view only). Admins are responsible for who they invite and for what their team does in the service on the artist's behalf, including any ad spend editors approve on the artist's Meta ad account and any emails they send to the artist's fans. Team members who aren't the account holder can ask the account holder for a top-up; nothing is charged unless the account holder buys it.

The account holder always stays an admin and can't be removed from the team. To hand an artist's account to someone else, email support@foundsound.io. If the account holder deletes their Found Sound account, the subscription they pay for ends at the end of its billing period; another admin can then subscribe to keep the artist running.

One login can belong to several artists' teams, which is how managers, labels and agencies work with several artists. Each artist is subscribed and billed separately.

Subscription fee: $49 (USD) per month or $490 per year, or £39 (GBP) per month or £390 per year for artists in the UK. You choose the currency when you subscribe, and it is then fixed for your subscription; email us if it needs changing.

Billed in advance, monthly or annually depending on the option you choose, via Stripe from the date you subscribe, and renewing automatically until you cancel. There is no separate setup fee.

Your subscription includes a monthly allowance of 5,000 fan emails and a monthly allowance of AI Coach usage. Allowances reset at the start of each calendar month and unused allowance does not carry over. If you buy top-up credits, they are used once your monthly allowance runs out and do not expire.

Top-up packs: a pack you haven't used any of can be refunded within 14 days of buying it — email billing@foundsound.io. Once any credit from a pack has been used, that pack is non-refundable.

If you're on annual billing, we'll email you before your subscription renews, with a link to cancel.

All prices are inclusive of any applicable taxes unless stated otherwise. Payments are processed securely by Stripe.

You may cancel your subscription at any time from your account, or by emailing billing@foundsound.io. Cancellation takes effect at the end of the current billing period, monthly or annual.

No refund is provided for the unused part of a billing period already paid.

If a payment fails, we (via Stripe) automatically retry it before taking any other action. Your access is not removed while a retry is pending. If payment ultimately cannot be collected, your subscription and access will be cancelled.

Found Sound commits to your Smart Links being live as soon as you connect your Spotify account, and your Meta ad campaign being live as soon as you connect your Meta ad account.

We do not guarantee specific outcomes — streaming numbers, follower growth, ticket sales, or ad campaign performance — as these depend on factors outside our control. We guarantee the quality and correctness of the technical infrastructure we build.

If you connect a Meta (Facebook/Instagram) advertising account, Found Sound builds, launches, and optimises ad campaigns on your behalf, within daily and total budgets you approve before each campaign runs. Your Meta ad account remains yours at all times — Meta bills you directly for ad spend, and Found Sound never holds, transfers, or has access to your advertising funds.

You can pause a campaign, change its budget, or disconnect your Meta account entirely at any time from within Found Sound. Disconnecting stops any further changes we can make but does not itself pause campaigns already running on Meta — pause those in Meta Ads Manager or ask us to.

We do not guarantee specific advertising outcomes (impressions, clicks, streams, followers, or sales) — these depend on Meta's own ad auction, your creative, and factors outside our control. We are not responsible for decisions made by Meta itself, including ad or account disapprovals, ad account restrictions, or changes to Meta's advertising policies or platform.

You agree to provide accurate information about your artist profiles and existing setup.

You are responsible for ensuring you have the right to use any content (images, logos, music) that you provide for inclusion in your Fan Hub or smart links.

You agree not to use the infrastructure built by Found Sound for any unlawful purpose.

The fans who sign up through your Fan Hub or smart links, and any fans you import, are your fan list. You are the controller of that personal data; Found Sound processes it on your behalf, to run the list and send the emails you choose to send, and for no other purpose.

As your processor we will: act only on your instructions given through the service, by you or by the team members you add to your artist; keep the data confidential and restrict access to authorised personnel; protect it with appropriate security, including keeping every artist's list separate from every other's; use only the sub-processors listed in our privacy policy (Resend for email delivery; Supabase and Vercel for storage and hosting), under terms that protect the data at least as well as these; help you respond to fans exercising their data rights; tell you without undue delay if we become aware of a breach affecting your list; and delete the data when you delete it, or when you leave, after giving you the chance to export it.

You can export your whole list as a CSV at any time from Studio, and delete individual fans.

You agree to email only fans who agreed to hear from you: people who signed up and confirmed through Found Sound, or people you import who opted in to hear from you elsewhere. You won't use the service to send anything unlawful or misleading, or send on behalf of someone else. Every email carries an unsubscribe link and our postal address; you won't try to remove them.

Importing a fan list: you can import fans from another tool (for example as a CSV exported from Laylo or Mailchimp). When you import, you confirm that everyone on the list opted in to hear from you, that you didn't buy, rent or scrape the list, and that they have heard from you within the last 12 months. You are responsible for that being true, and for being able to show how and when each fan opted in if asked. We keep a record of each import (the file name, when it was imported and the statement you agreed to). We won't import anyone who has unsubscribed from you, bounced or reported your emails as spam on Found Sound, and we may refuse an import, limit how many fans you can import, send to imported fans gradually, or pause your sending if an imported list causes too many bounces or spam complaints. These limits protect the delivery of every artist's email.

Because every artist's email goes out through shared infrastructure, we may pause your sending if your emails draw spam complaints or bounces above industry thresholds, and review it with you before it resumes. We may also limit how many emails you can send in a period.

Anyone with a Found Sound account can join the creator referral program from the Earn page by choosing a handle and accepting this section. You get your own link (foundsound.io/join/your-handle) and a matching code. These terms apply to you as a creator in addition to the rest of these terms.

What the artists you refer get: 20% off their first 3 months on the monthly plan, or 20% off their first year on the annual plan, applied at checkout. We may change the discount offered to new sign-ups at any time.

What you earn: 30% of what each artist you refer pays us (after their discount, before VAT) for their first 12 months, on every subscription they pay for as an account holder. An artist counts as referred by you if they sign up through your link or with your code, if they haven't already been referred by someone else, and if they haven't paid for Found Sound before. The first referral recorded for an account is the one that counts.

When it's payable: commission is pending until the artist has been paying and subscribed for 90 days. If they cancel, stop paying or are refunded before then, the pending commission is cancelled. After that, if a payment is refunded or disputed, the commission on it is taken off your next payout; if that leaves a negative balance, it carries forward to later payouts.

Your rate: the rate for each artist is fixed when they sign up. We may change the rate for artists who sign up after a change, with at least 30 days' notice by email; artists already referred keep their rate.

Payouts: we pay monthly once you are owed at least £25 or $25, through Stripe Connect. Stripe will ask you to verify your identity and add a bank account before you can be paid; we never see your bank details. If Stripe can't pay out in your country, we may pay you another way at our discretion.

Rules: you can't refer yourself, or anyone on an artist team you belong to. Don't bid on "Found Sound" or similar terms in search ads. Label your posts and videos as an advert or affiliate link, as the UK advertising rules (ASA/CAP) and, in the US, the FTC require. Don't make claims about Found Sound that aren't true, or suggest you are Found Sound or speak for us.

Privacy: we never tell you who signed up through your link or code. You see counts and amounts only.

We may pause or end your participation if you break these rules or we reasonably suspect fraud, and we may withhold or reclaim commission earned that way. You can stop at any time by emailing support@foundsound.io. Commission already payable when you or we end your participation is still paid, unless it was earned in breach of these rules.

You take part as an independent creator, not as our employee, agent or partner. You are responsible for your own taxes on what you earn.

All creative assets you provide (artist photos, logos, music, lyrics) remain your property.

All code, templates, tooling, and infrastructure built by Found Sound remain the sole property of Found Sound at all times. No source code or technical files are transferred to the client at any point, including on cancellation.

You are granted a non-exclusive licence to use the running infrastructure (your live Fan Hub, smart links, and connected services) for as long as your subscription is active. This licence ends immediately on cancellation, at which point your infrastructure is taken offline.

Found Sound's liability to you in connection with these terms is limited to the total fees you have paid in the 12 months preceding the event giving rise to the claim.

We are not liable for any indirect, consequential, or economic losses, including lost revenue, lost streaming income, or reputational damage.

These terms are governed by the law of England and Wales. Any disputes arising from these terms are subject to the exclusive jurisdiction of the courts of England and Wales.

If you use Found Sound as a consumer and live in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and nothing in these terms affects the mandatory consumer protections of the law where you live.

By signing up and accepting these terms, you consent to receive marketing emails from Found Sound. These may include tips, updates, and information about our services relevant to independent artists.

You can unsubscribe at any time by clicking the unsubscribe link in any email, or by emailing support@foundsound.io.

Found Sound may reference anonymised, non-identifiable usage patterns in its content and marketing. Where a specific artist or their work is featured in an identifiable way, this will be done only with their explicit prior permission.

We may update these terms from time to time. Active clients will be notified of material changes by email with at least 30 days' notice. Continued use of the service after that date constitutes acceptance of the updated terms.

Last updated: October 2026.